If it is your first visit, we ask that you arrive 15 minutes prior to your scheduled appointment in order to fill out any necessary consultation forms.
Please understand that if you are late for your appointment, we may have to ask you to accept an abbreviated service in consideration of our next client. You will be charged in full for the appointment regardless of the abbreviated time.
Thank you for understanding that we reserve time for you and therefore require at least 24 hours notice for the cancellations or rescheduling of any appointments (48 hours for appointments of 4 hours+). Any cancellations of less than 24 hours (48 hours) will be charged 25% of the service booked.
This policy has been temporarily revised in response to the global COVID-19 pandemic. Please cancel your appointment if you are not feeling well or have visited a recent exposure site. We will gladly reschedule your appointment.
Children in the Spa
Children are welcome at The Summit if having services. Children accompanying their parents is discouraged and in some case refused for their safety and the comfort and quiet enjoyment of our other clients.
We accept the following methods of payment: Cash, Visa, MasterCard and Debit.
Our Spa Coordinators are frequently asked, 'What is a proper tip for the service I received?' Whatever gratuity you feel comfortable leaving as a sign of your satisfaction is greatly appreciated. The average gratuity is approximately 10-15% of the price of the service before tax.
Taxes of 15% (HST) will be added to all services and products.
Please alert our staff when booking appointments if you are pregnant, have any allergies or physical ailments or injuries that may prevent you from enjoying certain services. Please continually advise your Estheticians of any changes to the above or any new medications or highly active skin care products that may create adverse effects during your treatments.
Please retain original receipt of any product purchase for a refund or exchange within 14 days. Product must be unopened and in good condition. Gift Certificates are not refundable.