It has now been months since we were allowed to safely re-open amidst the global pandemic (our first day open was June 8th). It has been a journey for all of us - from you, our valued clients, to us, your grateful Master Estheticians, Make Up Artists and Spa Co-ordinators.
In order to be permitted to re-open by NS Public Health, we had to comply with a whole new set of mandated safety protocols beyond the standard cleaning and safety protocols put in place by the Cosmetology Association of Nova Scotia.
One of the new mandated safety protocols requires those in our industry to book a minimum of 15 minutes between clients to allow time for the new disinfecting protocols. We have learned quickly how much we need this extra time.
What we do in the new mandated 15 minute cleaning time:
- spray/disinfect (with hospital grade disinfectant) all chairs, lamps, counter tops, door handles, back of doors, hangers, tables, mirrors and machines in treatment rooms.
- replace and launder all linens on treatment table.
- disinfect all bottles of polish, creams, lotions etc. brought into the treatment room for use during your service(s).
Two months in, we also learned that a some of our clients do not fully understand the temporary $12 cleaning fee we need to add to each visit. We understand this extra charge might be a deterrent for some of our clients. We hope to see you again when we no longer have to have this extra mandated cleaning time. Our fingers are crossed that this is sooner rather than later.
When we first learned about the mandated extra time and the full scope of cleaning, we knew it would be necessary to charge for this time. We were not happy about it but we realized when we looked at the impact of the time needed it would drastically effect the viability of the business and the income of all members of our team. For those that don't work in a time sensitive business this might be hard to appreciate. For us, this cleaning time means spending an average of two hours in each Esthetician's day cleaning instead of providing income generating services.
We feel that one of the most important aspects of our relationship with all of our clients is trust. We have worked hard over the last 30 years to gain and maintain this trust. We would never want to do anything to jeopardize this. Our cleaning standards have always been high because your safety is of utmost importance to us. Some of you have expressed that the temporary fee for the mandated cleaning time has created some distrust. This is very hard for all of us to hear.
As we have all witnessed during this pandemic, every business follows and adapts to protocols differently. For The Summit, we know our business and we respect both our clients safety and the value of all of our hard-working team members. We feel it is important for you to know that the temporary cleaning fee does not fully cover operating costs including our Esthetician's salaries.
We all love what we do and we love our clients. We will make this work. We have been in business for 30 years and we are aiming for another 30 at least!
For now we hope, like the rest of you, that the situation in Canada continues to improve (and the cleaning time and fee gets eliminated). We will continue to do our best in keeping everyone safe as well as employed.
Thank you for your trust in us and understanding during these current challenges.